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A Customer Service Training Manual is not a single-page document you can crank out quickly. You have to have a deep understanding of the product, company norms,This customer service handbook attempts to provide tips, popular dos and don'ts, helpful hints, but they must first and foremost lead by example and. A service manual is a document that should include basic information about your business, its history, and its products and services. It also includes a list of Looking for the best customer service training manual? Download our free manual template to deliver great training to your support team.